Monthly Archives: July 2013

What I Learned about Appreciation from a Reader

Over a year ago, I started writing this blog to share my knowledge and opinions with the readers of CNRG.  It started slowly and locally, but then, after I started reposting it on social media sites like Twitter, Facebook, and … Continue reading

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Six Random Things Nonprofits Can Learn from the Grateful Dead

When my brother came home for the holidays my freshman year in high school, he brought his load of dirty laundry for my mom to do, a backgammon board, and box of Grateful Dead tapes.  Over the weeks he was … Continue reading

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It’s Always Something

A couple weeks ago, I crafted the annual online appeal for CNRG.  I wrote about some of our successes during the past year, and then told about what the organization wants to do in the new year to make our … Continue reading

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Bandages or Cures?

To be honest, this blog started out to be about a different topic.  I planned to write about a provocative conversation started by one of my contacts on Linked In last fall, but after reviewing the comments, one really stood … Continue reading

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Sales is to Donor Acquisition as Customer Service is to Stewardship

Nonprofit development departments have two basic purposes.  The first purpose is to build a base of financial support for the organization’s mission by acquiring people to donate to the cause.  The second purpose is to strengthen the relationships of those … Continue reading

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Do Guilt and Whining Work in Fundraising?

It’s the end of the year and countless nonprofits around the country have sent out end of the year appeals by mail, email and television advertising.  In the last couple weeks, I have received a number of mailings, requests in … Continue reading

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The Importance of Good Note Taking

About ten years ago, I worked as a customer service representative for a company that prided itself on the stellar service we provided our clientele.  Whenever the customer placed an order, the information was automatically was entered, but every time … Continue reading

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