Going Out of Business

When I was in college, I spent a few days of my sophomore year spring break visiting my future brother-in-law who was going to med school in New York City.  It was my first time in the Big Apple,  so Dave took some time to show me around the city.  We didn’t do the typical tourist activities, like seeing the Empire State Building or the Statue of Liberty, but we went to one of his favorite delis, and walked around some of the neighborhoods in the vicinity checking out local businesses.

On one of our walks, I noticed some electronics stores with big signs saying “Going Out of Business” and “Great Deals, All Sales Final.”  The prices were supposed to have deep discounts, but it really didn’t seem that way to me, since everything was priced much higher than I would normally pay and didn’t have name brand products.  When I mentioned to Dave there seemed to be quite a number of these types of stores, he told me that those stores have been “going out of business” since he started med school a couple years before then.  The stores were not really going out of business, but advertised that way to get people in the store and buy the merchandise believing they were getting a good deal.  It was dishonest advertising and I learned to be wary of such business practices.

Over the years, I have gotten my share of appeal letters from nonprofit organizations that used this kind of message in order to spur my giving.  Some appeals used urgency and  mentioned things like the thousands of animals that would be abused or put down without my support.  Another wrote about how their programs would be shuttered if they didn’t raise the required amount of money they needed.  Yet others said so many thousands of children would die if I didn’t send them a check right away.  All of those mentioned used urgency in an attempt to separate me and my money.

The following year, their messages were pretty much the same.  My donations could save thousands of animals from abuse, keep the programs going and the doors open, keep thousands of children from dying.  They even used the same pictures and illustrations.

They never really told me how my donations saved those animals, kept their doors open, or alleviated the suffering of one child, let alone thousands, especially because my gifts were not very large.  They didn’t provide any data at all when they asked again.  It really didn’t seem that those groups were being straight forward with me.

How did your organization really save thousands of animals from abuse?  Will you really have to shut down all your programs and close your doors?  How can you prove that your saved thousands of  children?

The AFP Code of Professional Ethics states “Members shall take care to ensure that all solicitation materials are accurate and correctly reflect their organization’s mission and use of solicited funds.”  To me that means when you are sending out appeals to active and potential donors, your organization should be telling your target audience how you plan to use their support for which you are asking, not just why.  You should also show that you are using that support the way you said you would.  Don’t be vague; be specific.  Use data to show that you are actually doing what you say you would.   Be honest and straightforward when engaging your supporters.  Creating a false urgency in your message is a sure way to lose a donor’s support.

 

 

 

Advertisements

About greatergoodfundraising

Richard Freedlund has been active in the nonprofit sector in a number of ways, both professionally and as a volunteer. He is the founder of Greater Good Fundraising, a business that helps schools and organizations raise money for their programs while accomplishing something positive for the community. After living in Oregon for 27 years, he has returned to his hometown of Rockford, Illinois and hopes to make his mark on the nonprofit sector there. He is the father of a talented jazz musician and the son of philanthropic parents that continue to support multiple causes. To contact Richard for consulting, fundraising, or speaking opportunities, email greatergoodfundraising@gmail.com or reach him on Twitter.com @ggfundraise
This entry was posted in Communication, Development, Ethics, Nonprofit and tagged , , , , , , , , , . Bookmark the permalink.

2 Responses to Going Out of Business

  1. Great post with challenging message for the sector.

  2. Part of my job for the last 16 years has been to read & analyze direct mail & email. If I had a dollar for every appeal that used this false urgency, I would donate it to non-profits that I know use their money well, and are transparent in how they account for it.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s