Tag Archives: Cultivation

Where Will It Go and Who Will Remember You?

I write this post, not only for my regular audience of nonprofit professionals, but also to my friends for whom this applies. Like most people, I have many friends that I have acquired over my lifetime.  I love them all … Continue reading

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Sales is to Donor Acquisition as Customer Service is to Stewardship

Nonprofit development departments have two basic purposes.  The first purpose is to build a base of financial support for the organization’s mission by acquiring people to donate to the cause.  The second purpose is to strengthen the relationships of those … Continue reading

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The Importance of Good Note Taking

About ten years ago, I worked as a customer service representative for a company that prided itself on the stellar service we provided our clientele.  Whenever the customer placed an order, the information was automatically was entered, but every time … Continue reading

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