Tag Archives: Database

Questions You Should Ask When You’re Face to Face Pt. 3 (The Meat and Potatoes)

Remember, allowing your donor to share as much about their personal story with the answers to these questions is an opportunity. Let them do it without interruptions. Continue reading

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Questions You Should Ask When You’re Face to Face Pt. 2 (Getting a bit More Personal)

These questions are meant to help you identify issues that will help determine the donor’s capacity to give, and they can also prevent a potential faux pas in your relationship with your supporter in the future. Continue reading

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Questions You Should Ask Your Donors When You’re Face to Face Pt. 1 (The Basics)

These are the questions you ask at the beginning of your donor interview. They tell the donor that their preferences are important to you and your organization. Continue reading

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How to Get Face to Face with Your Donors

When asking the supporter for that face to face meeting, always give the donor the choice of when and where to meet. The donor should feel empowered and comfortable, not like a school kid called to the Principal’s office. You want them to be comfortable wherever they choose to meet. Continue reading

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The Importance of Good Note Taking

About ten years ago, I worked as a customer service representative for a company that prided itself on the stellar service we provided our clientele.  Whenever the customer placed an order, the information was automatically was entered, but every time … Continue reading

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